Customer Care

CUSTOMER SERVICE

MalbonGolf.com Service Hours are Monday to Friday from 8am to 5pm Pacific Standard Time or 11am to 8pm Eastern Standard Time. Please email us at shop@malbongolf.com and a member of our team will get back to you as soon as possible. 

 

PAYMENT, PRICING & PROMOTIONS

We accept the following payment methods: DOMESTIC ORDERS (PayPal, Mastercard, Visa, and American Express, Amazon). 

 

SHIPPING & DELIVERY

We ship all orders via USPS. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses. 

 

RETURNS

 

Domestic Returns

Please visit the website below to process a return/exchange.

malbongolf.loopreturns.com

 

International Returns

Please email shop@malbongolf.com

 

Merchandise may be returned for a refund within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original packaging and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return, store credit, or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return. 

Please contact customer service if you have any questions prior to processing a return. 

 

All items marked FINAL SALE cannot be returned or exchanged.

To process a return please email shop@malbongolf.com. You will be issued a RA#. We recommended you obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Malbon Golf reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

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