Customer Care

CUSTOMER SERVICE

MalbonGolf.com Service Hours are Monday to Friday from 8am to 5pm Pacific Standard Time or 11am to 8pm Eastern Standard Time. Please email us at customerservice@malbongolf.com and a member of our team will get back to you as soon as possible. 

 

PAYMENT, PRICING & PROMOTIONS

We accept the following payment methods: DOMESTIC ORDERS (PayPal, Mastercard, Visa, and American Express, Amazon). 

 

SHIPPING & DELIVERY

We ship all orders via USPS. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses. 

 

RETURNS

Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original packaging and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s). If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item. Please contact customer service if you have any questions prior to processing a return. 

To process a return please email customerservice@malbongolf.com. You will be issued a RA#. We recommended you obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Malbon Golf reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.